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9 Sections
29 Lessons
24 Hours

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PERSIAPAN
2
- 1.1
  Pre-Test
  0 Questions
- 1.2
  Download Bundle Materi ITSM 5 Foundation Exam Guide
1. INTRODUCTION
2
- 2.1
  1.1 Evolution of IT Service Management
- 2.2
  1.2 Key Concepts of IT Service Management
2. FOUR DIMENSIONS OF PRODUCT AND SERVICE MANAGEMENT
4
3. KEY CONCEPTS OF DIGITAL PRODUCT AND SERVICE MANAGEMENT
2
- 4.1
  3.1 The Service Economy
- 4.2
  3.2 Service Relationships
4. PRODUCT AND SERVICE LIFECYCLE
9
5. VALUE SYSTEM
6
6. IDENTIFYING, MAPPING, AND MANAGING VALUE STREAMS
4
SIMULASI UJIAN
10
PENUTUPAN
2
- 9.1
  Post-Test
  0 Questions
- 9.2
  Kuesioner

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