- 7 Sections
- 28 Lessons
- 32 Hours
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- PERSIAPAN2
- 1. INTRODUCTIONS4
- 2. KEY CONCEPTS OF SERVICE MANAGEMENT9
- 3.12.1 Concept of Service Management
- 3.22.2 Introduction to ITIL
- 3.32.3 Value and Value Co-Creation
- 3.42.4 Organizations, Service Providers, Service Consumers, and Other Stakeholders
- 3.52.5 Products and Services
- 3.62.6 Service Relationships
- 3.72.7 Value: Outcomes, Costs, and Risks
- 3.8ITSM Exam Practice 260 Minutes40 Questions
- 3.9ITSM Exam Practice 360 Minutes40 Questions
- 3. THE FOUR DIMENSIONS OF SERVICE MANAGEMENT7
- 4. THE ITSM SERVICE VALUE SYSTEM7
- 5. ITSM MANAGEMENT PRACTICES4
- PENUTUPAN1