- 3 Sections
- 6 Lessons
- 32 Hours
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- 1. PERSIAPAN2
- 2. PEMBELAJARAN9
- 2.1ITSM Exam Practice 160 Minutes40 Questions
- 2.2Key Concepts of Service Management
- 2.3ITSM Exam Practice 260 Minutes40 Questions
- 2.4ITSM Exam Practice 360 Minutes40 Questions
- 2.5The Four Dimensions of Service Management
- 2.6ITSM Exam Practice 460 Minutes40 Questions
- 2.7ITSM Exam Practice 560 Minutes40 Questions
- 2.8The ITSM Service Value System
- 2.9ITSM Exam Practice 660 Minutes40 Questions
- 3. PENUTUPAN1
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